PUBLIC OFFER

This Public Offer is made by Ovchinnikova Daria Alekseevna (Tax ID / INN 771618942680), acting as a self-employed person (Professional Income Tax payer under Russian Federal Law No. 422-FZ dated 27.11.2018), hereinafter "Provider", and is addressed to any individual or legal entity, hereinafter "Customer".

This document is the official public offer to conclude a service agreement under Article 437(2) of the Civil Code of the Russian Federation. The Agreement enters into force from the moment the Customer performs actions confirming acceptance of all terms of this Offer in full and without reservations.

1. Definitions

Agreement — the text of this Offer, together with its annexes, accepted by the Customer through the conclusive actions described in this Offer.

Conclusive actions — conduct expressing consent to enter into, amend or terminate the Agreement.

Parties — the Provider and the Customer.

Customer — an individual or legal entity that has accepted this Offer.

Site — the software product hosted at https://singularlab.ai providing access to AI-based image and video generation tools.

Service — the provision of access to the functionality of the Site to the Customer.

Credits — internal units consumed when using generation features.

Subscription — a periodically renewed right to use the Site for a fixed fee with automatic recurring charges.

Account — the Customer's personal account on the Site.

Acceptance — performance by the Customer of conclusive actions confirming agreement with the terms of this Offer.

2. Subject of the Agreement

2.1. The Provider undertakes to provide the Customer with access to the functionality of the Site, and the Customer undertakes to accept and pay for the Service.

2.2. The scope, composition, price and other terms of the Service are determined by the Provider when the Customer places an order, or are published on the Site at https://singularlab.ai

2.3. Acceptance is expressed through any of the following actions: registration of an account on the Site; placement of an order; payment for the Service; or any other actions clearly expressing the Customer's intent to accept this Offer.

3. Rights and Obligations of the Parties

3.1. Provider's rights:

• request payment for the Service in accordance with this Agreement;
• refuse to enter into the Agreement in case of bad-faith conduct of the Customer (false data, abuse of the Service, attempts to bypass technical limits, use for illegal content);
• restrict access in case of violation of this Offer without refund.

3.2. Provider's obligations:

• provide the Service of proper quality;
• provide all information required by applicable law;
• issue a receipt via the Russian Federal Tax Service My Tax system.

3.3. Customer's rights:

• request provision of the Service;
• receive all required information;
• refuse the Service on the grounds provided by this Agreement and applicable law.

3.4. Customer's obligations:

• provide accurate information necessary for the proper performance of the Agreement;
• accept and pay for the Service;
• not use the Site to create content violating applicable law or third-party rights.

4. Price and Payment

4.1. The price and payment procedure are determined by the Provider at the time of order or are published on the Site at https://singularlab.ai

4.2. All settlements are made by non-cash means.

4.3. Prices may be denominated in Russian rubles or foreign currency.

4.4. Payment is made as a one-time charge or as recurring charges if a Subscription is selected.

4.5. By subscribing, the Customer authorises automatic recurring charges to the linked payment card until the Subscription is cancelled in the Account. The following terms apply to recurring charges:

• Billing period. Determined by the selected plan: monthly plans are charged every 30 (thirty) calendar days from the Subscription start date; annual plans are charged every 365 (three hundred sixty-five) calendar days from the Subscription start date.
• Charge amount. Each recurring charge equals the price of the selected plan as published at https://singularlab.ai/subscriptions at the moment the Subscription is created. Subsequent price changes apply only to new subscriptions — existing subscriptions keep their original price until cancellation.
• What is charged for. Recurring payments are made to extend access to the Site's functionality for the next Subscription period and to credit the corresponding Credit allotment to the Customer's Account.
• Cancellation. The Customer may cancel future recurring charges at any time in the Account at https://singularlab.ai/account ("Cancel subscription" section). After cancellation, the current paid Subscription period remains available until its end; no further charges are made.
• Failed charges. If a charge cannot be processed (insufficient funds, expired card, issuer decline), access to Subscription functionality may be suspended. Retry attempts may be made within 7 (seven) calendar days after the first failed attempt.
• Notifications. Information about successful charges is sent to the email address provided at registration. Payment history is available in the Account.

4.6. Payments are processed via Robokassa LLC (Tax ID 5047063929).

4.7. After payment, the Provider issues a receipt via the Russian Federal Tax Service My Tax system.

5. Refunds

5.1. The Service is a digital service delivered upon activation of access in the Account. Refund terms depend on the product type — see the Refund Policy published on the Site for the full rules.

5.2. Subscription access is non-refundable: it is deemed delivered immediately upon Account activation.

5.3. Lifetime credit packs and one-off balance top-ups are refundable only if (a) no more than 7 (seven) calendar days have passed since payment AND (b) not a single Credit from the relevant pack / top-up has been used. After 7 days, or after any Credit from the pack / top-up has been spent, no refund is issued.

5.4. In case of a technical failure caused by the Provider lasting more than 24 hours, or in case of double charges, refunds are reviewed individually upon written request to support@singularlab.ai.

5.5. The Customer may cancel auto-renewal at any time in the Account. Cancellation stops future charges; the current paid period remains available until its end.

5.6. The terms and procedure for refunds are additionally established in accordance with the Civil Code of the Russian Federation and the Law of the Russian Federation No. 2300-1 of 07.02.1992 "On the Protection of Consumer Rights".

6. Confidentiality and Data Protection

6.1. The Parties ensure confidentiality and security of personal data in accordance with Russian Federal Law No. 152-FZ dated 27.07.2006 and Federal Law No. 149-FZ dated 27.07.2006.

6.2. The processing of personal data is governed by the Privacy Policy published on the Site.

7. Intellectual Property

7.1. All exclusive rights to the Site, its source code, design and databases belong to the Provider.

7.2. Rights to content generated by the Customer are governed by the applicable plan terms published on the Site.

8. Force Majeure

8.1. The Parties are released from liability for non-performance caused by force majeure: government restrictions, epidemics, blockades, embargoes, natural disasters, mass internet outages, or failures of third-party services on which the Site depends.

8.2. The affected Party must notify the other Party within 30 business days.

8.3. If force majeure lasts more than 60 business days, either Party may unilaterally terminate the Agreement.

9. Liability

9.1. In case of breach, the Parties are liable in accordance with this Offer and applicable Russian law.

9.2. A Party which has failed to perform or has improperly performed its obligations under the Agreement shall compensate the other Party for the damages caused by such breaches.

9.3. The Provider is not liable for the content generated by the Customer.

9.4. The Provider's aggregate liability under any claims related to this Agreement is limited to the amount actually paid by the Customer for the last paid Subscription period or the last Credit purchase.

10. Term and Miscellaneous

10.1. This Offer enters into force upon publication on the Site and remains in effect until withdrawn by the Provider.

10.2. The Provider may amend or withdraw this Offer at any time. Notice is given by publication on the Site, in the Account, or by email to the address provided by the Customer.

10.3. The Agreement enters into force from the moment the Customer accepts the terms of this Offer and remains in effect until the Parties have fully performed their obligations.

10.4. Amendments to the Agreement made by the Provider and published on the Site as an updated Offer are deemed accepted by the Customer in full.

10.5. The Agreement is governed by the laws of the Russian Federation.

10.6. Disputes are resolved through pre-trial negotiation; otherwise — in the courts at the Provider's location.

10.7. The language of the Agreement is Russian. The English version is provided for information purposes only; in case of discrepancies, the Russian version prevails.

10.8. Inaction by either Party in case of breach of this Offer does not deprive that Party of the right to defend its interests at a later time.

10.9. Where the Site contains links to third-party websites or materials, such links are provided for information purposes; the Provider is not responsible for their content.

11. Provider Details

Name: Ovchinnikova Daria Alekseevna

Status: Self-employed (Professional Income Tax payer)

Tax ID (INN): 771618942680

General email: singularlab@singularlab.ai

Refunds and support email: support@singularlab.ai

Website: https://singularlab.ai